The hotel offers amenities for your comfortable stay and unforgettable experiences
Immaculate Rooms!
“My room was impeccably clean, with fresh bedding daily that made for a cozy and comfortable stay.” view full review
Accessible Facilities
“The pathways around the hotel and to the beach were well-maintained, ensuring easy navigation for everyone.” view full review
Tasty Snack Bar!
“The snack bar was a highlight, offering delicious options like quesadillas and nachos that I could enjoy by the pool.” view full review
Stunning Gardens!
“The landscaping around the hotel was amazing, creating a tranquil paradise that enhanced my overall relaxation.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
ATM/Cash machine
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Cycling
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Aerobics
Fishing
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Poolside snack bar
Snack bar
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Children
Babysitting/Child services
Children's buffet
Children's pool
Kids club
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Karaoke
Live entertainment
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Room features
Air conditioning
Mini-bar
Terrace
Garden furniture
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Ave. Xaman-Ha, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Ave. Xaman-Ha, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
2.1
km
Zona Arqueologica Playa del Carmen
980 m
Carretera Chetumal-Puerto Juarez Km. 282
Xcaret
5.1
km
Mall
Playacar Center Shopping Mall
620 m
Park
Xel-Ha Park
690 m
Paseo Xaman-Ha Playacar
Xaman Ha Aviary
1.9
km
Carretera 109
Cenote Calavera
3.0
km
Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras
Bel Air Animal Park
2.4
km
Calle Carretera Federal 109
Cenote Carwash
2.4
km
Avenida Paseo Xaman-Ha S/N Mz. 26
Playacar Golf Club
970 m
Av. Benito Juárez
Los Fundadores Park
1.7
km
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
1.6
km
Museum
Museo Frida Kahlo Playa Del Carmen
2.0
km
Museum
3D Museum of Wonders
2.0
km
5ta Avenida
Galeria de Arte 5ta Avenida
1.7
km
Avenida 15 Norte Mz 38 Lote 4
Fun Fitness Globetrotters
1.3
km
5th Avenue 4th and 6th Streets
Sun Jaguar
1.8
km
Avenue With 14 Street 5a Downtown
Corazon de Mexico
1.8
km
Playacar
Xaman Ha Ruins
970 m
Playacar
Ruinas Mayas
970 m
Night club
Coco Bongo
2.2
km
Mall
Paseo del Carmen Shopping Mall
1.4
km
Calle Quinta Avenida 10
Playa del Carmen Archeological Site
1.0
km
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
1.9
km
Spa Centre
Ferry Cozumel
1.5
km
Church
Nuestra Senora del Carmen Catholic Church
2.2
km
Mall
Starbucks
1.1
km
Amusement Park
Skydive Playa
1.3
km
Beach
Playacar Beach
2.5
km
Nearby
Paseo Xaman - Ha S/N
Hard Rock Campo de Golf
290 m
Restaurants
Les Crepes de Paris
3.1
km
Avenida Paseo Xaman-Ha 25 Playacar Center
LABRIOCHE de Playa
2.0
km
Paseo Xaman - Ha 12 Playacar
Dona Aurelia sabores Mexicanos
2.0
km
Mza 16 Paseo Xaman Ha Lt 16 Loc. 7 Plaza Maya Pakal Playa Car Fase 2
Mamma Mia
2.1
km
Paseo Xaman Ha - Mz16 Lt16 Plaza Pakal
Buenerrimo
2.7
km
Ave. Paseo Tulum Local 17
La Vaqueria
2.8
km
Paseo Xaman-Ha
Reviews and Ratings
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
Secure neighborhood
Near the beach
Slightly noisy
Room decor needs improvement
6.8/10
Nice
Rooms
7.0
Location
7.4
Service
7.0
Dining
6.4
Guest reviews
6.8/10
based on 9 reviews
4/5
based on 7316 reviews
7.8
7.8/10 based on 1767 reviews
#62 of 331 hotels in Playa del Carmen based on Tripadvisor
John
United States,
April
2024
7.8/10
I absolutely loved the hotel's location, tucked away near the beach and surrounded by natural beauty. The rooms, although a bit outdated, were clean and cozy. The service was energetic and fun, making us feel welcomed. The dining experience offered a variety of foods, but some were not as impressive. Overall, a great value for money with a few minor drawbacks.
Rooms
8.0
The rooms were outdated but clean and comfortable.
Service
8.0
The service was energetic and fun, making us feel welcome.
Location
9.0
The location is fantastic, connected to nature with a beautiful cenote nearby.
Dining
7.0
The dining options were varied, but some dishes were not the best.
Facilities
7.0
The facilities could use air cleaners for better comfort.
Allen
United States,
January
2024
5.8/10
The hotel's location felt too artificial compared to other resorts in the area, but the rooms were clean and satisfactory. The service showed inconsistency, with some staff members lacking enthusiasm. The dining options were varied, featuring healthy choices, but the all-day sales presentation was off-putting. However, the tropical fruits were a nice touch.
Rooms
7.0
The rooms could benefit from a little renovation, but they were clean.
Service
5.0
The staff seemed indifferent overall, with some pushiness towards additional services like the full meal package.
Location
5.0
The resort's setting seemed fake and man-made, not genuinely natural like other places in the area.
Dining
7.0
The dining experience offered a vast assortment of food, including healthy choices, but the all-day sales pitch was excessive.
Facilities
6.0
Facilities were basic but sufficient for the stay.
Kim
United States,
December
2023
6.6/10
Our family spent two weeks in two 'superior category' rooms that needed urgent refurbishment. Despite the musty and damp conditions of rooms 1511 and 1514 on the ground floor, our stay was enjoyable. The housekeeping staff deserve high praise for keeping the rooms tidy, although the price paid seemed steep for the quality received.
Rooms
6.0
The rooms, while in need of refurbishment, were tidy and well-kept by housekeeping.
Service
8.0
The staff worked tirelessly to provide activities for both adults and children. However, there was a discrepancy in the pre-arranged taxi fare, which caused a minor inconvenience.
Location
7.0
The location, though safe and clean, felt somewhat artificial compared to other resorts in the area. Despite this, the service provided by the staff was impressive.
Dining
5.0
The dining options were limited, particularly with breakfast and lunch services. However, the available dishes were well-prepared and included a variety of healthy choices.
Facilities
7.0
The facilities were basic but functional. Additional attention to the dining options could enhance the overall experience.
Michael
United Kingdom,
September
2023
6.8/10
The hotel had a bit of a rocky start with room issues but eventually became a decent stay. The rooms were well-equipped with a good bed and a small balcony, although facing a noisy bar. The service had some negative moments but overall pleasant. The location was lovely and right by the beach, with a few limitations due to the weather. The dining experience was satisfactory but could use more variety in meals. Overall, a mixed experience with some highs and lows.
Rooms
7.0
Despite the initial problem of two beds, the room was eventually switched to a single bed and turned out fine. Well-equipped with a good bed and a nice shower, plus a small balcony.
Service
6.0
While we encountered some challenges with service, the staff was generally nice and friendly. They offered various services like car hire, housekeeping, and shuttle options.
Location
8.0
The surroundings were gorgeous and serene, and the hotel's proximity to Playa del Carmen was convenient. However, beach access was restricted due to weather conditions.
Dining
6.0
The buffet area was surrounded by greenery, offering a pleasant setting. The dining experience was decent but could benefit from more variety, especially during lunch and dinner.
Facilities
7.0
The hotel's facilities were sufficient, catering to basic needs. Overall, a decent range of services.
Nicholas
United Kingdom,
September
2023
8.4/10
The hotel rooms were spacious, modern, super clean, and comfortable with great amenities like a fridge, plenty of storage, an easy to operate safe, a fabulous shower, and a large TV with CNN and BBC channels. However, the noise isolation was poor, which led to disturbances. The location was perfect for enjoying the weather and atmosphere, and I'm definitely planning to return with my family. The dining experience had its ups and downs, while the service was attentive and friendly. Overall, a great stay with some room for improvement.
Rooms
8.0
The rooms were big old but extremely comfortable.
Service
9.0
The service was really friendly and helpful.
Location
9.0
The location is great, just a 10-minute walk to 5th Avenue street and a beautiful beach nearby.
Dining
7.0
The dining was good overall, but the night buffet didn't live up to expectations.
Facilities
9.0
The hotel facilities were top-notch.
William
United Kingdom,
July
2023
7.0/10
The hotel is conveniently located within a 15-minute walk to Playa del Carmen center, offering a good base for exploration. While the room had minor issues, they were quiet, and the bathroom was impressive. Some service staff seemed stressed and inconsistent, but overall service quality varied. The dining options could use more variety, especially during lunch and dinner, though breakfast was decent. The facilities were generally good, with pleasant surroundings close to the beach.
Rooms
8.0
The room had two small issues, but they were quiet, and the bathroom was very nice.
Service
6.0
Some service staff seemed stressed and inconsistent, impacting the overall experience.
Location
7.0
The hotel's location is not bad, situated in the city center with a 15-minute walk to Playa del Carmen center.
Dining
6.0
The dining experience could be improved with more variety, especially at lunch and dinner.
Facilities
8.0
The surrounding facilities were pleasant, near the beach and with a decent atmosphere.
Harry
United Kingdom,
July
2023
7.4/10
The hotel is ideally located by the beach and within walking distance to town. The rooms are modern, super clean, and comfortable with great amenities, but some maintenance issues were noticeable. The service was mostly friendly, although there were occasional lapses in attentiveness. The dining experience started strong but declined over time. The facilities offered were satisfactory. Overall, a good value for the price paid.
Rooms
8.0
The rooms were modern, super clean, and comfortable with great amenities, but some maintenance issues were noticeable.
Service
7.0
The service was mostly friendly, although there were occasional lapses in attentiveness.
Location
9.0
The hotel is ideally located by the beach and within walking distance to town.
Dining
6.0
The dining experience started strong but declined over time.
Facilities
7.0
The facilities offered were satisfactory.
Joel
United Kingdom,
July
2023
6.2/10
My stay at the hotel was a mixed experience. The location was convenient, with easy access to the Cozumel ferry and the main tourist street of 5th avenue. The staff were generally friendly and helpful, although there was some pushiness to attend a vacation club presentation. The dining options were good, but there were some issues with the room and the artificial feel of the location.
Rooms
5.0
I stayed in a ground floor room tucked away at the back, which felt a bit out of the way. The thin walls, bad insulation, and paper thin doors made it challenging to relax, especially with the noise from the busy parking lot for construction equipment.
Service
7.0
The staff were friendly and attentive, always willing to help. The service was generally good, but there were moments of pushiness to join in certain activities.
Location
6.0
The hotel's location seemed artificial and man-made, quite different from the natural resorts in the area. However, its proximity to key attractions like the Cozumel ferry and Playa del Carmen was convenient.
Dining
8.0
The dining experience was enjoyable with tasty options in the evening, including a buffet.
Facilities
6.0
The hotel offered shuttle services, housekeeping, car hire, and had two restaurants open in the evening. However, the artificial vibe of the location and noise from the construction site impacted the overall experience.
Joseph
United Kingdom,
May
2023
7.0/10
The hotel offers very comfortable rooms that have been redone, although a bit small and could use more decor. The service was mainly friendly and polite, with a standout named Alfonso, but there were occasional encounters with rude staff. The location, while exceptional with amenities like a Jacuzzi, is slightly out of date and can be noisy in the evenings. The dining experience is average and could be improved. Overall, a decent value for money stay ideal for those looking for a secure neighborhood near the beach.
Rooms
7.0
The rooms were comfortable but slightly small and could use more decor.
Service
7.0
The service was friendly overall, with a standout named Alfonso, but there were occasional encounters with rude staff.
Location
8.0
The location is exceptional with amenities like a Jacuzzi but can be noisy in the evenings.
Dining
6.0
The dining experience was average and could be improved.
Facilities
7.0
The facilities are decent but slightly out of date.
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