The Reef Playacar Beach Resort & Spa, Playa del Carmen
About the Hotel
The Reef Playacar Beach Resort & Spa is an all-inclusive hotel inspired by Mayan traditions. It is located in Playa del Carmen, known for its beautiful white sand beaches and vibrant culture. The resort features lush tropical gardens and a serene beachfront setting. Guests can enjoy a range of personalized services to enhance their stay.
Location
Situated just 5 km from Aeropuerto de Playa del Carmen, the resort is easily accessible for travelers. Playa del Carmen features attractions like Los Fundadores Park and Quinta Avenida, enhancing the location's appeal. Guests can explore nearby natural wonders, like Cenote Calavera and Xaman Ha Aviary, as well as cultural sites. Transportation options provide convenient travel to explore the surrounding area.
Rooms
The Reef Playacar offers 196 guest rooms designed to blend comfort with natural beauty. Each room features air conditioning, a mini-bar, and a private balcony or terrace overlooking the gardens. Upgraded rooms come with additional amenities, including bottled wine upon arrival and free WiFi. The spacious bathrooms are equipped with free toiletries and hairdryers.
Eat & Drink
The resort's main restaurant, Chulavista, provides buffet meals with international cuisine and stunning views of the Caribbean Sea. There are also à la carte dining options available, including an Italian restaurant and a Japanese restaurant for guests seeking a varied culinary experience. Light meals and snacks are served at the Deli Snack Bar, including pizzas and tacos. QR code menus are available for convenient access.
Leisure & Business
The Reef Playacar offers a variety of leisure activities, including pools, beach volleyball, and live entertainment. The property hosts organized events such as dancing contests and themed nights for both adults and children. A dedicated team oversees a kids' program to keep younger guests entertained. Business services are also available for travelers needing a work environment.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- 24-hour security
- Luggage storage
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Cycling
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
- Aerobics
- Fishing
Services
- Paid airport shuttle
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Welcome drink
Dining
- Restaurant
- Poolside snack bar
- Snack bar
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
Children
- Babysitting/Child services
- Children's buffet
- Children's pool
- Kids club
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Karaoke
- Live entertainment
- Garden area
- Spa & wellness centre
- Sauna
- Jacuzzi
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Head massage
- Full body massage
- Foot massage
- Pool with view
Room features
- Air conditioning
- Mini-bar
- Terrace
- Garden furniture
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Reviews and Ratings
I absolutely loved the hotel's location, tucked away near the beach and surrounded by natural beauty. The rooms, although a bit outdated, were clean and cozy. The service was energetic and fun, making us feel welcomed. The dining experience offered a variety of foods, but some were not as impressive. Overall, a great value for money with a few minor drawbacks.
The hotel's location felt too artificial compared to other resorts in the area, but the rooms were clean and satisfactory. The service showed inconsistency, with some staff members lacking enthusiasm. The dining options were varied, featuring healthy choices, but the all-day sales presentation was off-putting. However, the tropical fruits were a nice touch.
Our family spent two weeks in two 'superior category' rooms that needed urgent refurbishment. Despite the musty and damp conditions of rooms 1511 and 1514 on the ground floor, our stay was enjoyable. The housekeeping staff deserve high praise for keeping the rooms tidy, although the price paid seemed steep for the quality received.
The hotel had a bit of a rocky start with room issues but eventually became a decent stay. The rooms were well-equipped with a good bed and a small balcony, although facing a noisy bar. The service had some negative moments but overall pleasant. The location was lovely and right by the beach, with a few limitations due to the weather. The dining experience was satisfactory but could use more variety in meals. Overall, a mixed experience with some highs and lows.
The hotel rooms were spacious, modern, super clean, and comfortable with great amenities like a fridge, plenty of storage, an easy to operate safe, a fabulous shower, and a large TV with CNN and BBC channels. However, the noise isolation was poor, which led to disturbances. The location was perfect for enjoying the weather and atmosphere, and I'm definitely planning to return with my family. The dining experience had its ups and downs, while the service was attentive and friendly. Overall, a great stay with some room for improvement.
The hotel is conveniently located within a 15-minute walk to Playa del Carmen center, offering a good base for exploration. While the room had minor issues, they were quiet, and the bathroom was impressive. Some service staff seemed stressed and inconsistent, but overall service quality varied. The dining options could use more variety, especially during lunch and dinner, though breakfast was decent. The facilities were generally good, with pleasant surroundings close to the beach.
The hotel is ideally located by the beach and within walking distance to town. The rooms are modern, super clean, and comfortable with great amenities, but some maintenance issues were noticeable. The service was mostly friendly, although there were occasional lapses in attentiveness. The dining experience started strong but declined over time. The facilities offered were satisfactory. Overall, a good value for the price paid.
My stay at the hotel was a mixed experience. The location was convenient, with easy access to the Cozumel ferry and the main tourist street of 5th avenue. The staff were generally friendly and helpful, although there was some pushiness to attend a vacation club presentation. The dining options were good, but there were some issues with the room and the artificial feel of the location.
The hotel offers very comfortable rooms that have been redone, although a bit small and could use more decor. The service was mainly friendly and polite, with a standout named Alfonso, but there were occasional encounters with rude staff. The location, while exceptional with amenities like a Jacuzzi, is slightly out of date and can be noisy in the evenings. The dining experience is average and could be improved. Overall, a decent value for money stay ideal for those looking for a secure neighborhood near the beach.
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